Returns Policy
Last updated: 2026-07-01
30-day returns
We accept returns within 30 days of delivery on unopened products in their original packaging. To start a return, email hello@luminamist.co with your order number and the items you would like to return.
We will send you a return label and instructions within 1 business day. Drop off the package at any carrier location. Refunds are processed within 3 business days of receiving your return.
Tried and didn't love it
If you have tried a product and it has not worked for you, contact us. We will often offer a store credit or exchange rather than require a return. We want you to find a fragrance you love, and we will work with you to make that happen.
For safety and hygiene reasons, we cannot accept returns of opened products. We will instead offer a store credit toward a different scent.
Questions about this policy?
Email Us